Payments Policy

We’ve put together these terms to explain how we handle payments, what methods we accept, and how we keep your information safe. When you buy something from us, you’re agreeing to these terms, so please take a moment to read through them.

Accepted Payment Methods

We accept the following payment methods:

• • Credit/Debit Cards (Visa, MasterCard, American Express, Discover, Maestro, JCB, Diner Club, Union Pay)
  • Apple Pay
  • Google Pay

How does billing work?

1. 1. After you place an order, we’ll send you a confirmation email. Give it a quick read to make sure everything’s correct.
   2. When you order, we’ll check with your bank to make sure you have enough funds. You might see this as a pending charge.
   3. We’ll actually charge you once we’re ready to ship your order. If you’re using Apple Pay or Google Pay, we’ll charge you right away.
   4. We’ll email you a receipt once your payment goes through. You can also see your orders and download receipts from your Madribe account anytime.

Security

At Madribe, we prioritize your security. We use industry-standard encryption and secure payment gateways to protect your personal and financial information. Our website is SSL-certified, ensuring all data transmitted between your device and our servers is encrypted.

Currency

All prices on our website are listed in US Dollars (USD). If you’re purchasing from outside the United States, your payment method may apply a currency conversion rate or additional fees. Please check with your payment provider for more information.

Failed or Declined Payments

If your payment is declined or fails to process, please ensure that:

• • Your payment information is correct and up-to-date
  • You have sufficient funds or credit available
  • Your bank or payment provider hasn’t blocked the transaction

If the issue persists, please contact our customer support team for assistance.

Refunds and Returns

For information on refunds and returns, please refer to our Return Policy. Refunds will be processed using the original payment method. Please allow 5-7 business days for the refund to appear on your account, depending on your payment provider.

Contact Us

For any questions or concerns, please don’t hesitate to contact us at:

Email: contact@madribe.com
Phone: (380) 400-7053
‬‬‬‬‬‬Address: 651 N Broad St, Middletown, DE 19709, United States
Support Hours: Mon-Sat: 9:00 AM – 6:00 PM EST