Have a Question? We Have the Answer!
We hope these frequently asked questions have addressed your concerns. If you need further assistance, our support team is here to help.
Orders and Shipping
Our processing time is typically 1-2 business days.
Shipping usually takes 7-12 business days, depending on your location.
Yes, once your order is shipped, you will receive a tracking number via email.
If your order hasn’t been processed, you can contact our customer service team to update your shipping address.
If your package is lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve the issue.
You can check the status of your order by logging into your account on our website or using the tracking number provided by email.
We offer free shipping on all orders within the US.
Currently, we only ship to addresses within the United States.
Returns and Refunds
Madribe offers a 30-day Return Policy. You can return items within 30 days of receipt for a refund or exchange.
To start a return, please contact our customer service team with your order number.
Unfortunately, we do not accept returns after 30 days from the date of delivery.
Yes, you will need your order number or proof of purchase to process a return.
Once we receive your returned item, we will process the return within 5-7 business days.
No, Madribe does not charge a restocking fee for returns.
Currently, we only accept returns through our online process. Please contact our customer service team for assistance.
Customers are responsible for return shipping costs unless the item is defective or an error was made in the order.
Contact Us
If you have any questions or concerns, please contact us at:
Email: contact@madribe.com
Phone: (380) 400-7053
Address: 651 N Broad St, Middletown, DE 19709, United States
Support Hours: Mon-Sat: 9:00 AM – 6:00 PM EST